At Pinup Art Studio, every digital portrait and printed product is custom-made with care. Because of the personalized nature of our products, all sales are final.
To ensure your satisfaction, we provide unlimited revisions for digital portraits and replacements for defective printed items.
This policy applies to all payment methods, including PayPal, Stripe, and other payment platforms, and protects our business from unjustified disputes or chargebacks.
1. Eligibility
Digital Portraits:
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Each portrait is unique and custom-made.
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All sales are final, but unlimited revisions are included until you are completely satisfied.
Printed Products (Add-ons):
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Includes canvases, mugs, and other physical items.
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Replacements are provided only if defective, damaged, or misprinted.
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Photographic proof must be submitted within 7 days of delivery.
2. Non-Eligible Items
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Delivered digital portraits.
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Printed products that are not defective, damaged, or misprinted.
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Items that have been used, washed, altered, or are not in original condition.
3. How to Request a Replacement
Email info@pinupartstudio.com with:
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Order Number
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Description of the issue
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Photos of the defective/damaged item
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Our team reviews requests within 2 business days.
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Approved replacements are shipped at no extra cost.
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Refunds are not available for custom products.
4. Shipping Costs
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Customers are responsible for return shipping unless the item received was defective or sent incorrectly.
5. Payment Disputes (PayPal, Stripe, etc.)
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All products are custom and non-refundable once delivered or produced.
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Any disputes or chargebacks filed after fulfillment will be fully contested with documented proof of:
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Order confirmation
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Digital delivery or printed item shipment
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Revision history (for digital portraits)
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Filing disputes without cause may result in account review or further action to recover funds.
6. Contact Us
Email: info@pinupartstudio.com
Website: https://pinupartstudio.com